FQA

Of course you could place order of custom beads, accessories and jewelry. GuzenJewelry is not only supplying goods as what you see on Site, but also receive all kinds of custom orders, we do very a lot of custom orders.

Yes, you can get a discount only if the quantity is large enough, you may contact us by phone+86 186 0200 2221 or email: jade@guzenjewelry.com for further discussion.

You can use Bank Transfer and PayPal.

For Bank transfers please email us at info@guzenjewelry.com for bank information.

For PayPal, you could place an order online and pay directly. Please note you could use Visa to pay on PayPal.

We will send out the goods within 48hours. In case any item is out of stock by accident, we will let you know right away and discuss the best resolution.

For the beads and accessories if the goods are out of stock or you need a special size, so you place a new order. Our factory probably needs 20-30days for producing.

For jewelry such as earrings, bracelets, and necklaces, if you need a totally fresh style and we have to start from every part as custom accessories and beads. We need to do the beading in the end, we may need about 30 35 days for production.

It depends on what Shipping Way you choose and where's your location.

We usually ship by air, using DHL UPS and EMS. Shipping time is about 3-7 days to all major destinations. Using DHL and UPS you can track your order's status online. Shipping costs vary with weight and delivery address.

EMS is slow and cheaper compared to DHL and UPS, it often takes about 5-9 days to major destinations. But please note potential delay due to COVID-19 If you need more details about shipping please contact us at info@guzenjewelry.com

The shipping cost is always connected by below three factors:

  1. Shipping Company do you choose?
  2. Weight
  3. Size about package

Yes, just email us at info@guzenjewelry.com telling us which shipping company you want to use, and we will do your order. Usually, we ship by DHL, UPS, FedEx, TOLL, and EMS.

We could also use your shipping account to ship your goods to you.

If you have no special requirement we use DHL or UPS shipping.

It is the buyer's responsibility to payment of all Customs duty taxes and fees for their purchase. Customers are responsible for their country's laws and restrictions. If the customer refuses their package because they do not want to pay customs taxes and fees, or customs refuses delivery due to restrictions, no refunds nor replacement/exchange of product is granted no exceptions. It is impossible for the seller to know the laws, taxes, and fees of your country. You can send an email to us to tell us your special request on shipping invoice or packing or shipping methods. We will try our best to do it according to your request.

If you want to cancel the order, please contact us the request before we ship out the goods.
If you are not satisfy with the received goods, please contact us by email for details within 7 days. After our confirm please return the goods in its original packing within 7 days. We will exchange or refund within 48hours after we receive the parcel.
Cannot accept cancel order after order been sent out and tracking shows parcel still on the way to you.

All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and resend shipping cost. Please confirm with us an advisable shipping method.

Non-defective Products

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 5 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused. And the original shipping cost is not refundable.

Items are returnable as long as they are in the same new, unused condition as they were when they left our office. Partially cut strands, used items, and partial packs of items are NOT RETURNABLE.

And the custom orders couldnot be cancelled and returned.

It is the buyer's responsibility to payment of all Customs duty taxes and fees for their purchase. Customers are responsible for their country's laws and restrictions. If the customer refuses their package because they do not want to pay customs taxes and fees, or customs refuses delivery due to restrictions, no refunds or replacement/exchange of product is granted no exceptions. It is impossible for the seller to know the laws, taxes, and fees of your country. You can send an email to us to tell us your special request on shipping invoices or packing or shipping methods. We will try our best to do it according to your request.

We are sure what you see are not the same quality beads, they may be the same stone and size, but different grades. For some beads as 6mm Labradorite round beads strands, we sell the top quality with a price of USD2/gram and low quality of price USD1.2/strand.

Normally the gemstone bead size is with the unit "mm", such as 6mm, 8mm 10mm.

As the beads are made of natural stone rough, so the size of the beads is not a certain size such as 6.0mm or 8.0mm. Normally if we said it's 8mm, the size of the beads on a strand will be in the size range of 7.9mm 8.5mm. Some may be 8.0mm, some maybe 8.3mm or 8.4mm. Actually, 8.5mm beads are no big difference from 8.0mm when looking by the eye. But seldom some beads may be bigger(8.5 8.8mm) or smaller (7.8 8.0mm).

The beads in the picture maybe look bigger than the actual size when the camera angle is very close distance to the beads. Please always judge and imagine the bead's size according to the specification, but not by picture.

All most all beads from natural roughs, the color always may be a little different. GuzenJewelry always tries the best to send beads as what you see on Site. Still, could not guarantee all beads color must be the same each time.

Different beads with different hole sizes, usually larger beads with larger holes. For the pearl beads, the hole is often 0.6 0.8mm, a hole of the wood bead is about 1.5 2.5mm.

For most gemstone and semi-precious stone beads, the hole sizes will be as below:

  • 2mm-4mm beads: 0.5 0.6mm hole.
  • 5mm-6mm beads: 0.6 1.0mm hole.
  • 8mm-10mm beads: 0.9 1.2mm hole.

Below are the rough quantity of beads per strand by different sizes:

  • 2mm normally with about 150-190pcs of beads on each strand.
  • 3mm normally with about 130pcs of beads on each strand.
  • 4mm normally with about 90-98 beads on each strand.
  • 6mm normally about 63pcs of beads on each strand.
  • 8mm normally about 48pcs of beads on each strand.
  • 10mm normally about 39pcs of beads on each strand.
  • 12mm normally about 32pcs of beads on each strand.

Above information just for your reference, if you need details for detailed beads please contact us by info@guzenjewelry.com

We are located in China, office in Guangzhou City, and our factory is in China Ketang Jewelry Town. We are an over 20 years experience gemstone manufacturer.

We offer all kinds of gemstone and semi-precious stone beads, jewelry accessories, and native American jewelry including earrings, necklaces, bracelets, and pendants.

We have been manufacturing precious gemstone and semi precious gemstone beads for over 20 years, we have our own factory. Except offering best quality production with factory wholesale price, we could offer more services. All special or unique designs/sizes we could easily make and we could control the production time. We have our own designers, only if you could share us your idea of beads, findings and jewelry, we could design and produce for you.